Refunds and Terms of Service

Refunds

You can request a refund for unused Certified Mail or Priority Mail postage. Refunds are not available for normal First Class letter postage.

To request a refund, click here to contact us. Include the tracking number on your unused envelope.

If you don’t have the tracking number, include the date and time of purchase, along with the last four digits of your credit card so we can look up your transaction.

It may take up to 45 days to receive a refund, because USPS can take up to 30 days to process it on their end.

Your refund will go back to your original payment method.

Terms of Service

By using this service provided by PostalPortal LLC, you agree to the following:

1. You will only use this service to send ordinary paper correspondence in a manner consistent with USPS regulations for First-Class Mail or Priority Mail, depending on which you purchase.
2. Our liability to you is limited to the amount you are charged by this website, and a refund is your sole remedy.
3. Other than the refund described above, we are not responsible for any user error, printing problems, glitches, or any failure by USPS to perform the service purchased.
4. We are not responsible for use of our service failing to satisfy a statutory rule or policy for proper service or legal filing. Before purchase, you should ensure the service you request from us does what you need.
5. These terms are governed by Montana law. If you sue us (please don’t), it has to be in a state or federal court in Lewis and Clark County, Montana.

Thank you for using Certified From Home!